Terms and Conditions

as of January 1, 2025

Welcome to Suman Hospital. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Eligibility to Use the Services

You must be at least 18 years of age to register, use, or visit our website or app. By doing so, you confirm that you have the right, authority, and capacity to use our services and agree to abide by these terms.

2. Disclaimer

All information on this website is provided "as is." While we strive to ensure accuracy, we do not guarantee the completeness or reliability of the content. The information provided is not a substitute for professional medical advice. Always consult a qualified healthcare provider for medical concerns.

3. Data Privacy

We collect personal and medical information to provide our services. This includes:

Personal Information: Name, contact details, age, etc.
Medical Information: Health history, treatments, prescriptions, etc.

We use this data to:

Provide healthcare services
Process appointments and payments
Communicate with you regarding your care

Your information is stored securely and is accessible only to authorized personnel. We do not share your personal data with third parties without your consent, except as required by law.

4. Online Payment Facility

We offer secure online payment options for our consultation services. By using this facility:

You agree to pay all applicable fees.
Payments are processed through secure channels.
Refunds are subject to our cancellation policy.

Please ensure your device is secure and free from viruses to protect your transaction.

5. Cancellation and Refund Policy

All payments made to the hospital, including consultation fees, are Non-Refundable.

Online Appointments, once made, may not be cancelled. However, a one-time reschedule is possible up to 1 hour from time of appointment. Rescheduling will not be possible less than 1 hour from appointment allotted time.

6. Intellectual Property Rights

All content on this website, including text, images, and logos, is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

7. Your Responsibilities

You agree not to:

Upload or share harmful, defamatory, or unlawful content.
Impersonate others or provide false information.
Disrupt or interfere with the website's functionality.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our liability is limited to the amount you paid for the service.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of India. Any disputes will be resolved in the courts of Ludhiana, Punjab.

10. Amendments

We reserve the right to update these terms periodically. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions or concerns about these terms, please contact us.